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FAQ’S

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Feel free to browse our most Frequently Asked Questions to get answers about Canine Rehabilitation and the process of getting your Kid back to a healthy state.

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[vc_accordion_tab title=”WHAT IS YOUR CANCELATION POLICEY?”][vc_column_text]

The goal of Tsavo’s Canine Rehabilitation & Fitness Center is to provide
treatment to patients in need in a timely manner. Every missed appointment
results in another patient not receiving proper care.
Cancellations and or rescheduling of appointments must be made 24 hours in
advance. Missed appointments will be billed accordingly.

Hydrotherapy Policy
It is very expensive and time consuming to decontaminate the water after a
poop accident, and clean filter units that are clogged with hair. Please arrive
early and allow you dog a last minute chance to “go potty”. Do not feed your dog
2-4hrs prior to your arrival. There is a $75 fee for decontaminating the pool.

  • All dogs must be brushed before each appointment.
  • Dogs Must be on Leash at All Times.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”CAN I BE PRESENT DURING MY DOG’S TREATMENT(S)?”][vc_column_text]

Absolutely! We request that you be present during the initial consult, and encourage you to stay for all subsequent treatments. Knowledge and awareness is key to your dog’s successful rehabilitation.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”CAN I BE IN THE POOL WITH MY DOG?”][vc_column_text]

Unfortunately not. Our liability insurance will not support this.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”CAN I BRING MY DOG IN FOR A MASSAGE OR HYDROTHERAPY EVEN IF HE DOESN’T NEED REHAB?”][vc_column_text]

Yes. We are both a rehabilitation & fitness center. We have multiple kids that come for fitness, prevention, and fun!

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”DO YOU SUPPLY TOWELS, OR DO I NEED TO BRING MY OWN?”][vc_column_text]

We do have towels on hand, but request that you bring your own. Our goal is to lower expenses, so as to offer our services at a reasonable, affordable rate.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”CAN I BRING MY OTHER DOG FOR MORAL SUPPORT?”][vc_column_text]

No problem. Our new 1300sqf facility is large enough to bring a friend! Often times, clients will request that we schedule a swim session for the house-mate while the patient is being treated..

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”WHAT DOES THE INITIAL CONSULT INCLUDE?”][vc_column_text]

This is a 1.5-2hr appointment, and includes: getting a thorough history, performing a full head-to-toe examination, and completing the first treatment. We will then e-mail a complete list of recommendations and options for rehabilitation.

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Some dogs may recover after 4-6 sessions, while others may need to continue rehabilitation treatments indefinitely. Frequency and Length of Follow-up and Maintenance Therapy are patient specific.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”SHOULD I STILL CONTINUE TO SEE MY VETERINARIAN IF MY DOG IS IN REHAB?”][vc_column_text]

Absolutely. Although we offer a multitude of modalities to help heal your pet, we do not provide diagnostic, surgical, or routine veterinary services at Tsavo’s

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”DO I NEED A REFERRAL FROM MY VET BEFORE STARTING REHAB?”][vc_column_text]

Yes. When you call to schedule an appointment, we will request information about your regular veterinarian and any specialists your pet has seen. We will contact these individuals directly, requesting medical records and a completed referral letter. We work closely with your veterinarian, ensuring they receive regular updates on your pet’s progress.

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